Q-Shine No.2

Qutu Club Shipping and Return Policy

As Qutu Club, we aim to make your online shopping experience as enjoyable and hassle-free as possible. For this reason, we have created our shipping and return policy in a transparent and customer-focused way.

Shipping Information:

• Your orders are carefully packaged and delivered to cargo as soon as possible.
• You can see detailed information about cargo companies and delivery times when creating your order.
• Shipping costs and delivery times may vary depending on the content of your order and the delivery address. It usually takes 1-6 days.
• Once your order is shipped, you will be sent an email with a tracking number. This way you can always track where your shipment is.

Return policy:

We want you to be happy with the products you purchase from Qutu Club. If you are not satisfied for any reason, you can easily make a return.

• Returns Within 14 Days: You can return the products you purchased within 14 days from the delivery date.
• Free Return Shipping: The shipping costs of the products you wish to return are covered by us.
• No Restocking Fee: We do not charge any restocking fees for items you return.

Return Conditions:

• The products to be returned must be unused, with their labels on and in their original packaging.
• All accessories and the invoice sent with the products must also be included in the return package.
• To create your return request, you can initiate the return process from the My Account page on qutuofficial.com or by contacting info@qutuofficial.com.
• Once your return request is approved, a return shipping label will be sent to you. You can use this label to send the product back to us free of charge.
• When we receive your returned product, the review process will be initiated. If the product complies with the return conditions, your payment will be refunded as soon as possible.

Conditions of Change

At Qutu Club, we want to make your shopping experience as flexible as possible. However, there are some limitations in our exchange process to ensure operational efficiency.

Right to Change:

• You only have one exchange right for each product.
• If you are not satisfied after the first exchange, you can return the product.
• A second exchange request will not be accepted.

Shipping Fees:

• In exchange transactions , the shipping fee belongs to the customer.
• You can send us the product you want to exchange, with the shipping company of your choice, with the shipping fee paid .

Exchange Conditions:

The products to be exchanged must be unused, in their original packaging and with their labels on . Otherwise, your exchange request will be rejected.

Change Process:

• Product Inspection: When the product you sent for exchange reaches us, it is first checked to see if it complies with the exchange conditions.
• Exchange Approval: If the product complies with the exchange conditions, your request is approved and the exchange process is initiated.
• New Product Shipping: The exchange process is usually completed within 2-5 business days and the new product is sent to your address.
• Product Rejection: If the product does not meet the exchange conditions, it will be sent back to you with buyer's payment .

For more information about the change process or any questions you may have, please contact us at info@qutuofficial.com .

Customer service:

If you have any questions about our shipping and return policy, please feel free to contact us. Our customer service will be happy to assist you.

QUTU Maintenance Manual

Made of 100% cotton canvas fabric and 100% handcrafted, QUTU is a unique design product that you can enjoy for many years with its superior quality and durability. However, since it is made of natural and delicate materials, it is important to pay attention to the correct maintenance methods. Here are our recommendations for you to preserve the beauty and durability of QUTU:

• Avoid Humidity: Cotton canvas and metal accessories can be affected by humidity, salt and atmospheric agents. This can lead to permanent wear. Protect your bag from heat, oil, alcohol (perfume solvents) and abrasive products.
• Pay Attention to Color Transfer: Keep your bag away from materials that may transfer color. Also, remember that your bag may have a risk of transferring color to other surfaces.
• Proper Storage: When not in use, store your bag on a flat surface or by hanging it.

Instructions for Use

To extend the life of QUTU, follow these instructions:
• Do not dry clean.
• Do not use a washing machine or dryer.
• Avoid cleaning with hot water.
• Be careful not to leave it in direct sunlight for long periods of time.
• Store your bag without folding or crumpling it.

Cleaning Instructions

Avoid damaging the material by using gentle methods to clean your bag:
• Gently clean the dirty areas with a soft cloth.
• To remove stains, treat only the dirty area locally with pure soap and a damp cloth.
• Clean dirt such as sand and dust with a dry brush or cloth.
• Dry your bag in a cool and dry environment.

We recommend that you follow these instructions to maintain QUTU's natural beauty and functionality for many years to come. Always enjoy elegance and sustainability with QUTU!